Organizational Directory > Evaluation & Computer Resources (ECR)

Evaluation & Computer Resources (ECR)

Location

    M3-C06
    (816) 235-1896

Overview of Department

Evaluation & Computer Resources provides the School of Medicine with computer and software assistance, web site assistance and maintenance, testing services, database assistance, audio/video streaming services (Windows Media and Apple Quicktime), Scala digital signage services, UMKC Active Directory/Exchange/Email Single Sign On (SSO) accounts, and purchasing.

The department includes the Medical Education Media Center (MEMC) and the Technical Learning Center (TLC). It also works with the Office of Educational Resources (OER) to develop and maintain the School of Medicine's Web site.

Computer Services

General Computer/Software Support for the Medical School:
When contacting Evaluation and Computer Resources for service (phone or email), please provide the following information:

  • name
  • office number/address
  • type of equipment requiring service
  • description of problem
  • status of situation - i.e. is the problem an:
    • Emergency = compromising ability to do your job – need assistance as soon as possible.
    • Urgent = need assistance as soon as possible, but can still function to some degree
    • Routine = can work with the situation until assistance is available

Contact Erin Williams, ext. 1895, for assistance with:

  • Microsoft Windows-based hardware/software issues
  • E-mail problems (with exception of above Call Center directives)
  • Password resets for expired or locked UMKC accounts
  • Network connection (or lack of)
  • Windows Mobile/PocketPC, Palm, iPhone/iPod, and Blackberry devices
  • Network printing - setup or connectivity
  • Wireless connectivity assistance

Contact Christopher Boyce, ext. 1896, for assistance with:

  • E-mail problems (with exception of above Call Center directives)
  • Password resets for expired or locked UMKC accounts
  • Approval of e-mail account application forms
  • Network connection (or lack of)
  • Microsoft Windows-based hardware/software (including licensing and purchasing)
  • Apple Macintosh-based hardware/software (including licensing and purchasing)
  • Windows Mobile/PocketPC, Palm, iPhone/iPod, Blackberry, and UMPC devices
  • Student Unit or Kiosk computer problems
  • Testing/Scoring services, including Statistical Item Analysis, via Opscan sheets
  • Podcasting via Blackboard (utlizing Tegrity software)
  • Server issues or requests
  • Shared Files/hosting
  • Network printing - setup or connectivity
  • Data Recovery assistance
  • Data Backup solutions and recommendations
  • Hardware Virtualization (VMware, Parallels, VirtualBox, etc.)
  • Wireless connectivity assistance
  • Digital Signage
  • CD/DVD Duplication services
  • Audio/Video streaming of pre-recorded/on-demand content or live events (IPTV)
  • Purchasing/recommendations of various electronic equipment (i.e. Computer-related, Audio/Video, Mobile devices, Printing/Fax, etc.)
  • Site licensed software is available for: Microsoft Office suites, Microsoft Operating Systems, McAfee VirusScan Enterprise w/Anti-Spyware, SPSS/AMO, SAS, EndNote, and Maple. Please inquire for availibility of Windows or Macintosh versions before unecessarily utilizing funds for procurement.

Other Computer Services:

Computer workstation/peripheral equipment specifications, purchase, setup
Contact Christopher Boyce, ext. 1896

NOTE: All University computer-related equipment/hardware purchases must be authorized and, in most cases, purchased by Christopher Boyce due to: general approval, adherence to University standards and security - including support matrix guidelines and possible alternative recommendations/solutions, and (best) price matching.

Site licensed software is available for: Microsoft Office suites, Microsoft Operating Systems, McAfee VirusScan Enterprise w/Anti-Spyware, SPSS/AMO, SAS, EndNote, and Maple. Please inquire for availibility of Windows or Macintosh versions before unecessarily utilizing funds for procurement.

Databases/Filemaker
Contact Christopher Boyce, ext. 1896 or Ann Aylward, ext. 1897

Databases/Research
Contact Christopher Boyce, ext. 1896

Web Assistance/Content

  • Posting new content or updating existing content: Contact Ann Aylward, ext. 1897
  • Promotional/departmental information materials (Content, design, photography): Contact Suzanne Gauch, ext. 1734

Wireless Computer Access

 

Educational and Testing Services

Exams/Evaluations: Scanning/analysis; programming changes/expansions to software
Contact Christopher Boyce, ext. 1896

 

Medical Education Media Center

 

Technical Learning Center (TLC) - Contact Christopher Boyce, ext. 1896

  • General information/assistance/training
  • TLC use as testing or training site